Maintenance Agreements

Maintenance Contracts

STANDARD COVER ENHANCED COVER PREMIUM COVER

COVERAGE

(By Phone remote access or on-site)

COVERAGE

8am-5pm, Monday-Friday (excluding public holidays)

COVERAGE

8am-5pm, Monday-Friday (excluding public holidays)

COVERAGE

8am-5pm, Monday-Friday (excluding public holidays)

RESPONSE TIME

(By phone, remote access or on-site)

Same Day for Faults and service issues reported before 10:00am Same Day for Faults and service issues reportedbefore 1:00pm Within 2 Hours for Phone or remove access support.
Next Business Day for faults and service issues reported after 10:00am Next Day for faults and service issues reported after 1:00pm
PRIORITY SERVICE Calls from System Cover Customers are prioritized Calls from System Cover Customers are prioritized Calls from System Premium Cover Customers are prioritized over Standard and Enhanced cover Customers
PARTS & LABOUR Included* Included* Included*

REMOTE FAULT RESOLUTION

(where available)

PHONE SUPPORT Within Coverage Hours Within Coverage Hours Anytime
ON-SITE SUPPORT Available if required for businesses located within 75km of Mandurah Communications Service Centre Available if required for businesses located within 75km of Mandurah Communications Service Centre Available if required for businesses located within 75km of Mandurah Communications Service Centre